Personalised Risk Management for Australian Travellers utilising Causal and Generative AI Models
Campus Plus (Sabine Straver) are thrilled to announce the collaboration with UNSW and Cover-More on an industry-focused PhD project aimed at addressing key challenges in the Insurance sector. This collaborative effort brings together academic expertise and industry insights to drive innovation and deliver real-world impact.
The project, titled " Making Insurance Affordable: Risk Prevention through AI and Real-world Tests" focuses on helping Australian travellers access more personalized services and affordable travel insurance.
In this collaboration, Associate Professor Fei Huang from School of Risk and Actuarial Studies at UNSW Business School and Assistant Professor Yuting Zhu from the National University Singapore provide expertise in responsible insurance, machine learning, field experiment, and customer relationship management. Leveraging the UNSW renowned expertise in Risk and Actuarial Research and Cover-More's industry leadership in travel insurance industry, this project epitomises a collaborative approach that bridges the gap between academia and industry.
“Cover-More is focused on innovation and leveraging transformative technology and emerging Australian talent to make our customers’ lives easier, simpler and better essentially “worry less”. This collaboration with UNSW is another way we are seeking to transform the intrinsic value of our travel insurance in Australia and other global markets.” - Todd Nelson, CEO, Australia for Cover-More Travel Insurance
"We are excited to kick off the first NIPHD industry-researcher project at the UNSW Business School and hope it will be the first of many. Our project offers a unique opportunity to establish collaboration with our industry partner, cultivate industry talent through our PhD program in risk and actuarial studies, and tackle an important insurance issue with significant social impact." -Associate Professor Fei Huang, UNSW Business School
"I am honoured and grateful to receive this award and embark on my long-awaited research journey. There are tremendous values in bringing research expertise into real world applications, and I am already seeing this happening through collaboration so far with Fei and Yuting. I am very appreciative the leadership in Cover-More Group in Australia is open to this opportunity, and Australian government for offering this type of program. Look forward to the fruition of our collaborations." - PhD student Laura Zhao
This research provides a novel risk management framework for the insurance industry as well as cuts down burdens on public systems. Australian travellers will be equipped with knowledge to protect themselves and have access to more affordable insurance solutions.